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To qualify for next day delivery, you need to place your order before 11:30 pm from Monday to Thursday. Orders placed after this time will be delivered the next following working day. If you place an order before 11:30 pm on a Friday, it will be delivered the following Monday; orders placed after 11:30 pm on Friday will be delivered on Tuesday. Please note, this is only available on products that advertise next day delivery.

Deliveries are stated to be made on weekdays, Monday - Sunday, between the hours of 7am and 7pm. If you need delivery options for weekends or have specific requirements, please get in contact with our customer service directly for more detailed information and possible arrangements.

Yes, we can take away your old bed, but this service incurs an additional charge. You can select this option and view the associated costs at checkout.

Our free 2-man delivery service will bring your order to your room of choice. However, it's important to note that you're responsible for ensuring that your items can fit up the stairs—if they don't, we're not liable. If you need additional help with moving items upstairs, please contact our customer service team to discuss possible arrangements

Refunds are issued only when items are returned in original packaging and in re-sellable condition, and they are processed within 15 working days to the original payment method. For cancellations, please contact customer service immediately at 0333 533 0200 or info@divanbeds.com. Bespoke custom items—including Divan Bases, Bed Sets, Headboards, and custom mattresses—must be cancelled within 1 working day before production begins. Cancellations after 12 hours incur a 50% fee, while those within 12 hours incur a 5% admin fee. Standard items cannot be returned. You have 7 days from delivery to exchange or return items, although fees of 50% per item may apply. Items must be unopened, in their original packaging, and left at the front door. Opened mattresses cannot be returned or exchanged unless faulty, and unopened mattresses will incur an £80 collection fee. Collection fees apply for returns, with additional charges if there are delivery access issues.